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BUYING INFORMATION FOR PRIVATE CUSTOMERS

Important: choose 'Price incl. VAT' in the top menu, the VAT is included in the price for customers within the EU. If you live outside the EU you will not pay VAT on your order, choose 'Prices excl. VAT'. Do NOT register as new customer at the start (then you end up in our wholesale webshop). Simply start browsing and shopping, and then you will be asked to fill in your details when you check out. (When you return next time you can log in at the start if you want to, then we have pu you in the correct customer group, among private customers)

Minimum order value: 100 sek / 10 € / £10 excluding shipping

PAYMENT
You pay with VISA, Mastercard or Eurocard through Textalk's safe card payment system.


DELIVERY
We deliver to all over the world. We usually ship you order the same day it comes in, but the lead time may be up to 7 days. If you need your order faster or for a certain date, please let us know this in the comments field at check out. We will do our best to make sure you get your order in time. Your order is usually sent via Posten – the Swedish Postal service, occasionally we will ship via DHL.

DELIVERY COST
WITHIN SWEDEN
Flat rate 40 SEK / 4,60€ / £3,90
Free over 500 SEK / 54€ / £42

TO EU
COUNTRIES
Flat rate 88 SEK / 10€ / £8,50
Free over 920 SEK / 100€ / £80

OUTSIDE THE EU
Flat rate 460 SEK / 50€ / £40
For light small orders to outside the EU that fit in a padded envelope we have a special shipping rate:
195 SEK / 22€ / £19


REFUNDS/EXCHANGES/RECLAMATION
If you wish to return a product to us, please email admin@hippstory.com within 7 days of receiving the products with the reasons for the return/exchange. You may return the product undamaged to us within 14 days together of receiving it together with the receipt, a note with the reasons for the return and whether you wish an exchange or refund, your address and account details (for refunds) to Hipp!, c/o Julia Nielsen, Sjöbjörnsvägen 40 NB, 11767 Stockholm, Sweden. When we have received the return undamaged, we will send the exchange or refund you for the purchase and original delivery cost (you pay the return cost) within 30 days. Always email us first.


DISCLAIMER
A lot of our products are partly hand made so we reserve ourselves againts minor imperfections. The products may vary in colour and somewhat in shape. We resere ourseleves against price adjusments and technincal (and human!) errors on the website, webreaders, networks and servers. We reserve the right to correct images, texts and prices on the website. We reserve the right to be out of stock of products sold on the website. If you have ordered a product that is out of stock, we will notify you and give you the option to either wait until it's back in stock, receive another item of a similar price or a refund / gift voucher.